The Grievance Redressal Cell has been set up to address and resolve student grievances effectively. Students can file their complaints either in writing to the Principal/coordinator using the Suggestion Box or electronically through the Grievance Form on the College Website. The cell will meet as necessary to review and address the issues raised.

Students can bring forward concerns related to academic matters, financial issues, health services, library services, and other central facilities. Complaints may be submitted via the 'Suggestion Box' or made verbally, and both will be reviewed. This system aims to improve stakeholder relations and overall satisfaction. All proceedings of the Grievance Redressal Cell are treated with strict confidentiality.

Vision & Mission (SGRC)
Vision
The Students' Grievance Redressal Cell envisions fostering a student-friendly academic environment built on trust, transparency, and fairness. It aims to create a safe, inclusive, and responsive platform where student concerns are addressed effectively, ensuring their rights, dignity, and overall well-being.

Mission
The Students' Grievance Redressal Cell is to establish a structured, unbiased, and accessible grievance redressal mechanism that resolves student issues efficiently. It seeks to provide a supportive space for students to voice their concerns without fear of discrimination or retaliation while upholding justice and fairness in resolving grievances related to academics, administration, and personal well-being. Additionally, the Cell is committed to promoting a culture of accountability, respect, and ethical conduct within the institution, ensuring continuous improvement in institutional policies based on student feedback to foster a positive learning experience.

Objectives of the Grievance Redressal Cell
To establish a systematic approach for addressing and resolving valid student grievances, providing them with an easy and efficient means to have their concerns addressed while educating them about their responsibilities and entitlements under institutional policies, fostering organized interactions to understand their expectations and feedback, and creating a more student-centric environment within the institution.

Mechanism for Students' Grievance Redressal Cell
The Students' Grievance Redressal Cell (SGRC) is established to provide a structured mechanism for students to voice their concerns, ensuring a fair and transparent resolution process. The policy aims to address student grievances efficiently while fostering a positive and student-friendly academic environment.

Submission Methods:
Online : Use the Grievance Form available on our website
In-Person : Drop written complaints in the 'Suggestion Box'
Email : Send grievances to grievancecell@stfranciscollege.edu.in

Processing Time : Grievances will be acknowledged within 15 days. The resolution process typically takes up to 2 weeks.
Confidentiality : All grievances are handled with strict confidentiality to protect the privacy of the individuals involved.
Resolution : The cell will review and address grievances in a fair manner, and decisions will be communicated to the concerned student.

The Grievance Redressal Cell addresses:
Academic Issues: Problems related to assessments, examinations, and academic performance.
Financial Issues: Concerns about fee payments, financial aid, Scholarships and Concessions.
Administrative Issue: Complaints regarding attendance records, course registration, and other administrative processes.
Harassment and Discrimination: Issues related to student and staff conduct, including harassment and discrimination.
General Concerns: Any other issues affecting the student experience that do not fall into the above categories.

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• About Students Grievances Redressal
• Policy
• Composition
• Initiatives and Activities
• Online Grievance Form
• Contact Details for Queries