The Grievance Redressal Cell has been set up to address and resolve student grievances effectively. Students can file their complaints either in writing to the Principal/coordinator using the Suggestion Box or electronically through the Grievance Form on the College Website. The cell will meet as necessary to review and address the issues raised.

Students can bring forward concerns related to academic matters, financial issues, health services, library services, and other central facilities. Complaints may be submitted via the 'Suggestion Box' or made verbally, and both will be reviewed. This system aims to improve stakeholder relations and overall satisfaction. All proceedings of the Grievance Redressal Cell are treated with strict confidentiality.

Policies:
• Our institution’s vision and mission are based on strong ethical principles.
• We provide a clear process for resolving student grievances effectively.
• All students must follow the college's code of conduct.
• We have a zero-tolerance policy for ragging and sexual harassment.
• We follow all regulations against sexual harassment, ragging, and other offenses as set by state and federal authorities.
• Misuse of social media will lead to strict penalties.
• Offences caught on CCTV will result in disciplinary action.
• Students involved in misconduct, on or off campus, will be disciplined and counseled.
• Students who break the code of conduct will have a fair hearing at the departmental level.
• Our institution is committed to preventing ragging and sexual harassment.

Objectives:
• To establish a systematic approach for addressing and resolving valid student grievances.
• To provide students with an easy and efficient means to have their concerns addressed.
• To educate students about their responsibilities and entitlements under institutional policies.
• To foster organized interactions with students to understand their expectations and feedback.
• To create a more student-centric environment within the institution.

Guidelines
Eligibility : All current students of St Francis College can submit grievances related to academic, financial, administrative, or personal issues.
Submission Methods:
    □ Online : Use the Grievance Form available on our website.
    □ In-Person : Drop written complaints in the 'Suggestion Box'.
    □ Email : Send grievances to grievancecell@stfranciscollege.edu.in
Processing Time : Grievances will be acknowledged within 15 days. The resolution process typically takes up to 2 weeks.
Confidentiality : All grievances are handled with strict confidentiality to protect the privacy of the individuals involved.
Resolution : The cell will review and address grievances in a fair manner, and decisions will be communicated to the concerned student.

The Grievance Redressal Cell addresses:
Academic Issues : Problems related to assessments, examinations, and academic performance.
Financial Issues : Concerns about fee payments, financial aid, and billing discrepancies.
Administrative Issues : Complaints regarding attendance records, course registration, and other administrative processes.
Harassment and Discrimination : Issues related to student and staff conduct, including harassment and discrimination.
General Concerns : Any other issues affecting the student experience that do not fall into the above categories.

Contact Information
Phone : 9686408414
Email: grievancecell@stfranciscollege.edu.in

A Centralised Students Grievance Redressal Committee has been reconstituted to redress the grievances and complaints of the students

Student Grievance Cell (2023-2024)
Sl No	Name and Designation	Department	Nominated As
1	Dr.R.N Subba Rao, Principal	Management	Chairperson
2	Dr. Santhosh Kumar RM, HOD	Department of Languages	Coordinator
3	Ms. Nethra, HOD	Department of Management	Member
4	Ms. Sabitha, HOD	Department of computer Science	Member
5	Ms. Usha Lakshman, HOD	Bachelors of Arts	Member
6	Mr. Jesmon Raj , HOD	Department of commerce	Member
7	Dr. Jagadeesh Babu BV, Assistant Professor	Department of Languages	Member
8	Dr. Lathif Ahmed, HOD	Department of Languages	Member
9	Mr. Sathish Kumar T, HOD	Department of Languages	Member
10	Ms. Divya, Assistant HOD	Department of commerce	Member
11	Ms. Jayanthi, HOD	Department of Science	Member

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