About Students Grievances Redressal

Grievance Redressal Cell

The Grievance Redressal Cell has been established to address and resolve student grievances efficiently. Students can submit complaints either in writing via the Suggestion Box or electronically through the Grievance Form available on the College Website. All proceedings are confidential, and the cell meets as needed to address issues.

The cell handles concerns related to academic matters, financial issues, health services, library services, and other facilities, aiming to improve stakeholder relations and overall satisfaction.

Vision

The Students' Grievance Redressal Cell envisions fostering a student-friendly academic environment built on trust, transparency, and fairness. It aims to create a safe, inclusive, and responsive platform to address student concerns effectively, ensuring their rights, dignity, and overall well-being.

Mission

Our mission is to establish a structured, unbiased, and accessible grievance redressal mechanism that resolves student issues efficiently. The cell provides a supportive space for students to voice concerns without fear of retaliation, promoting justice, fairness, and accountability in institutional processes.

Objectives

  • Establish a systematic approach for addressing valid student grievances.
  • Provide efficient means for students to have concerns addressed.
  • Educate students about their responsibilities and entitlements under institutional policies.
  • Foster organized interactions to understand student expectations and feedback.
  • Create a more student-centric environment within the institution.

Mechanism

The Students' Grievance Redressal Cell (SGRC) provides a structured mechanism to voice concerns, ensuring fair and transparent resolution. Grievances can be submitted through the following methods:

  • Online: Grievance Form on the College Website
  • In-Person: Drop written complaints in the 'Suggestion Box'
  • Email: grievancecell@stfranciscollege.edu.in

Processing Time: Acknowledgment within 15 days; resolution usually within 2 weeks.

Confidentiality: All grievances are handled with strict confidentiality.

Resolution: The cell reviews and addresses grievances fairly, communicating decisions to the concerned student.

Grievances Addressed

  • Academic Issues: Problems related to assessments, exams, and academic performance.
  • Financial Issues: Concerns about fee payments, scholarships, and concessions.
  • Administrative Issues: Complaints regarding attendance, course registration, and other processes.
  • Harassment & Discrimination: Issues involving student/staff conduct.
  • General Concerns: Any other issues affecting the student experience.